Need help with your order or have an urgent question that requires an answer pronto? Just click on one of the questions below to find the answer.
If your question remains unanswered
I Have A Complaint/suggestion. Whom Should I Contact?

You may use our “Customer Feedback” page to submit your message or send an

Whom May I Contact To Find My Lost/delayed Shipment?

To locate your lost/delayed shipment,

How can I find out about your prices
To inquire about shipping prices, please contact your local Saudia Cargo agency.
What can I send as general cargo?

Any item that doesn’t require specialized stowage and isn’t classified as a restricted or perishable item, or dangerous goods.

Can I send batteries, compressors, motor engines or perfumes as general cargo?

No, all these items require proper documentation and special packaging and must be arranged by a freight forwarding agent.

Do you offer a door-to-door service?
No, we provide an airport-to-airport service. Please speak to freight forwarding agent who can arrange for your items to be collected and delivered straight to your door.
Will Saudia Cargo provide a cage to transport my pet?
No, you must provide your own cage which meets IATA regulated standards.
How Can I file a claim ?
You can submit your claim via Claims portal.
What’s my claim status ?
For submitted Claims Status you can visit  here
What’s the time limit to file a claim ?
Refer to the claims table for different claim types and their respective time limits.
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