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How Can I file a claim?


  • Claim application
  • E-Mail: cargoclaims@saudia.com (you may use this email for previous claim status).
  • Mail: P.O. Box: 620 CC: 12772130 Jeddah: 21231, K.S.A.
  • The nearest Saudi Cargo Station or Saudi Arabian Airlines office.
  • Fax: +966 12 686 1947.
  • Inquiries: +966 920001668 ext.: 2


What is the time limit to file a claim?


Claim Type Description Time Limit
  1   Loss.   Loss of whole consignment .   120 days from the AWB issuing date.
  2   Damage.   To consignment whole or in part.   14 days from receiving consignment.
  3   Partial Loss.   Loss of part of the consignment.   14 days from receiving consignment.
  4   Delay.   To complete consignment or part of it   21 days from the placing date.
  5   Pilferage.   To consignment whole or in part   14 days from receiving consignment.


How can I find out about your prices?


To inquire about shipping prices, please contact your local Saudi Cargo agency.


What is my claim status?


To check your claim status, please send your request to cargoclaims@saudia.com


I need to ship my stuff. Where can I go?


You may contact your local Saudi Cargo agency. Please click here to find your local Saudi Cargo agency.


Whom may I contact to find my lost/delayed shipment?


To locate your lost/delayed shipment, please send an email to cargoclaims@saudia.com or
call +966 12 684 2424


I have a complaint/suggestion. Whom should I contact?

You may use our “Customer Feedback” page to submit your message or send an email to cargoclaims@saudia.com or call +966 12 684 2424